They care for customers!
That is how the article starts out. It was an honor to be featured in the business section of the News-Press. The article focused on the customer-driven caregiver model Abby Services follows. It highlights the fact that Private Caregivers don’t have to be expensive. Because Abby Services is not a franchise, and because Abby Services follows a more cost-efficient Nurse Registry model, we are able to pass along savings to our clients, while allowing the private caregivers we work with opportunities to earn more.
Customer service is also a focus in the article. We are on call 24/7 to help our clients and private caregivers with whatever needs arise. We do not outsource incoming calls to a call center. Often when calling you will directly reach one of the owners of Abby Services. The fact that Abby Services is family owned is considered by many to be positive. There are clients who choose to work with national franchises however what they do not realize is that often these franchises were purchased by individuals who have no knowledge in caregiving or the local regulations that apply to our business. This type of business is by nature locally focused. Both focused on the caregivers who are available locally and focused on the unique needs of the clients they serve in their region. Because of this a large national or multi-national approach simply is not a good fit for many.
By providing great service, at a great cost, we are able to help local Fort Myers and Cape Coral residents find great caregivers, to help them as needed with all of their in-home care needs.